Billing and Payment Terms
The following outlines the billing and payment terms for all Crafted Flames’ customers. If for any reason such payment terms are not covered below, payment for the Goods and Work are due immediately upon receipt.
Credit Approved Customers
FIREPLACE ORDERS
- Invoiced upon order approval
- Payment due according to assigned credit terms
- Non-refundable 50% deposit due at order approval
- Remaining balance invoiced at shipment and due according to assigned credit terms
ALL OTHER PRODUCTS
- Invoiced at assigned credit terms based on Crafted Flames’ payment schedule with vendor
- i.e.ifCraftedFlamesisrequiredtopayadepositorinfull upfront, then we will bill customer at the time we are billed;
INSTALLATION
- 100% due immediately at completion of install JOBS WITHOUT INSTALLATION
- 50% deposit of total order due at time of order (non-refundable)
- Balance of materials and freight due prior to shipping or delivery
NON-Credit Approved Customers
FIREPLACE ORDERS
- Invoiced upon order approval
- 100% payment due at receipt of invoice
- Full payment must be made prior to shipping or delivery
PAVER ORDERS
- Non-refundable 50% deposit due at order approval
- Remaining balance due when “ready to ship”
- Full payment must be made prior to shipping or delivery
ALL OTHER PRODUCTS
- Invoiced based on Crafted Flames’ payment schedule with vendor and due upon receipt
- i.e. if Crafted Flames is required to pay a deposit or in full upfront, then we will bill customer at the time we are billed
INSTALLATION
- 100% due immediately at completion of install JOBS WITHOUT INSTALLATION
- 50% deposit of total order due at time of order (non-refundable)
- Balance of materials and freight due prior to shipping or delivery
Early Payment Discount
3.5% discount will be applied if complete order is paid 100% at time of order
NOTE: DISCOUNT IS NOT APPLICABLE FOR ANY ACCOUNTS WHO HAVE BEEN PLACED ON COD AND ARE REQUIRED TO PAY 100% UPFRONT DUE TO DELINQUENT PAYMENTS
CANCELLATION FEES
FIREPLACE & PAVER ORDERS
All canceled orders are subject to a 30% restocking fee
ALL OTHER PRODUCTS
50% non-refundable deposit will be converted to cancellation fee if:
- Production has already begun
- Special orders have been made
- Crafted Flames has paid in full or is subject to any cancellation fees by vendor
Late Payments
If any invoiced amount is not received Crafted Flames by the stated due date then, without limiting Crafted Flames rights, the following will be applicable:
- After 15 days past due, account will be placed on hold and Crafted Flames will not receive/fulfill any future orders until account is current
- After 90 days past due – account will be turned over to collections
- At any time, Crafted Flames may revoke any established credit terms
